How it works
What happens after you call
You call us
Speak directly with our team, 24/7. A call is the fastest way to reach us.
We ask a few questions
Where the property is, what kind of damage you have, and what is happening right now.
We send a crew out
We dispatch a crew to your property once we know what you need.
We look at the damage
We see what we are dealing with and explain the work before we start.
We make the property safe
We board up, tarp, or shut off the water source to help keep the damage from getting worse.
We document the damage
We take photos and notes of the damage before and during the work.
We do the work
Our crew handles the cleanup and mitigation, sets up drying equipment and air scrubbers, and checks on them until the job is done.
We walk you through it
When the work is finished, we pick up our equipment and walk you through what was done and what comes next.
Insurance
We work with all insurance companies
Filing a claim for the damage? Tell us who your insurance company is when you call. Here are some of the companies we work with.
- State Farm
- Allstate
- Erie Insurance
- Nationwide
- Liberty Mutual
- Travelers
- USAA
- Farmers
- Progressive
- Chubb
These companies are listed as examples only. Phantom Services is not affiliated with any insurance company, and what is covered depends on your policy.
Questions
Common questions
Are you available at night and on weekends?
Yes. You can speak directly with our team, 24/7. Call (267) 804-5004.
Which areas do you serve?
We serve southeastern Pennsylvania, including Berks, Bucks, Chester, Delaware, Lehigh, Montgomery, Northampton, and Philadelphia counties. Not sure if we serve your location? Call our team to confirm availability.
What happens when I call?
We ask where the property is and what happened, send a crew out, look at the damage, and explain the work before we start. The steps at the top of this page show the full process.
What does mitigation include?
Mitigation means taking steps to keep damage from getting worse. Depending on the job, that can include water extraction, structural drying, board up, roof tarping, and removing damaged materials. Our services page has the full list.
Do you work with insurance companies?
Yes. We work with all insurance companies. We take photos and notes of the damage before and during the work. What is covered depends on your policy.
Need help now?
Speak directly with our team, 24/7.